At M*Modal, I led the UX design vision for two products, HCC Collaborate
and CDI Collaborate
. These products assist Clinical Documentation Improvement (CDI) specialists in improving the documentation medical conditions using AI technology.
When a doctor types something into patient record, a dialog appears in the corner of the screen to give them insights on what they should be documenting, facilitating prompt and accurate capture of diagnoses.
Being new to this field, I initially grappled with understanding the intricate clinical documentation concepts and terminology. However, by engaging directly with CDI specialists working in hospital systems and and leveraging insights from experienced colleagues, I rapidly immersed myself in this domain. This experience allowed me to advocate effectively for the needs of these specialists, who often work 'behind the scenes,' without having formal medical training myself.